Welcome to the bpcarpets.com website terms and conditions for use. These terms and conditions apply to the use of this Website and by accessing this Website and/or placing an order in store or online you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may not use or access this Website. If you have any questions relating to these terms and conditions please contact our Customer Service team by e-mail, or call us on 020 8478 1509 between 10am-5pm. Please note that all calls to Customer Services will be charged at the local rate (BT users only, other network charges may vary). Inbound and outbound calls may be recorded for quality monitoring and training purposes. 

• The Personal Information which you are required to provide when you register as a customer is true, accurate, current and complete in all respects; and
• You will notify us immediately of any changes to the Personal Information by contacting our Customer Service Representatives by e-mail, or calling us on 020 8478 1509 between 10am-5pm (Mondays to Fridayds).

Definitions

"Conditions" means these terms and conditions and the Special Conditions; "Product" means a product displayed for sale on the Website; "Product Description" means that part of the Website where certain terms and conditions in respect of the individual Product are provided; "Special Conditions" means the terms and conditions in the Product Description; "Users" means the users of the Website collectively; "Personal Information" means the details provided by you on registration; "We/us" means BP Carpets and Flooring Ltd; "Website" means the website located at www.bpcarpets.com or any subsequent URL which may replace it; "Cookies" means small text files which our Website places on your computer's hard drive to store information about your shopping session and to identify your computer; "United Kingdom" means England, Wales, Scotland, Northern Ireland and the Channel Islands and "You" means a user of this Website.
 

Use of the website
Access
You are provided with access to this Website in accordance with these Conditions and any orders placed by you must be placed strictly in accordance with these Conditions.
 

Registration
You warrant that: You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

Indemnity
You agree fully to indemnify, defend and hold us, and our fitters, sub-contractors, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your Personal Information.
 

Our rights
We reserve the right to:

• modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or
• change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.
• To serve website content and advertisements to you;
• To administer this website;
• If you consent, to notify you of products or special offers that may be of interest to you.

Third party links
To provide increased value to our Users, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.
 

Recommendations
When you use our website, you'll see that we offer you recommendations, showing products we think you might like and could perhaps miss when you're browsing the site.
These are based on your past purchases, top sellers, ratings and recently-viewed products. We determine your interests and suggest new products you may like; additionally we compare your interests and buying habits with the interests and habits of other customers, to show you relevant products.
Your recommendations may change when you make a purchase and move around the site. You might like to add products that interest you to your wish list for future reference.
We take reasonable care to ensure our recommendations are in line with your behaviour as a customer on bpcarpets.com. Details of the products we recommend - such as price - are correct at the time recommendations are originally made to you, but can be subject to change without notice.
 

Privacy
We will treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep it on a secure server and we will fully comply with all applicable UK Data Protection and consumer legislation from time to time in place.
When you shop on this Website, we will ask you to input and will collect Personal Information from you such as your name, e-mail address, billing address, delivery address, telephone number, product selections, credit card or other payment information and a password. We may also collect, and our third party providers of advertisements and content may collect, information about where you are on the internet (eg the URL you came from, IP address, domain types like .co.uk and .com), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, the advertisements you clicked on, and any search terms that you entered on our website ("User Information"). We may collect this information even if you do not register with us.
You should be aware that this site is being monitored and may capture information about your visit that will help us improve the quality of our service, or be used to present you with BP Carpets and Flooring products which are relevant to your browsing history when you visit other websites. Find out more here.
We confirm that any Personal Information which you provide to us (or which is available on public registers) and any User Information from which we can identify you, is held in accordance with the registration we have with the Data Commissioner's Office. We use your information only for the following purposes:

You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003.
When you create a shopping account while ordering online you will be given the option to receive information from The BP Carpets and Flooring Newsletter by post, or e-mail, about products, promotions or special offers which we feel may be of interest to you. In the event that you do not wish to be contacted for such purposes, ensure that you tick the appropriate box as you go through the registration process. You may unsubscribe from our contact list at any time by replying to a promotional e-mail with the word "unsubscribe" in the subject line, by e-mailing us or telephoning us on 020 8478 1509 between 10am-5pm.

Your Personal Information may be disclosed to other businesses within the BP Carpets and Flooring Partnership and to reputable third parties who will help process your order. BP Carpets and Flooring requires all such third parties to treat your personal information as fully confidential and to fully comply with all applicable UK Data Protection and consumer legislation from time to time in place. We will not release your Personal Information to any company outside of the BP Carpets and Flooring Partnership for mailing or marketing purposes.
You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and /or User Information, we are entitled do so.
When entering any of our contests or prize draws, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or prize draw, you are also included in our newsletter list to receive notice of promotions, specials and new additions to the Website. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.
We use Cookies to keep track of your current shopping session to personalise your experience and so that you may retrieve your shopping basket at any time - if you do not accept Cookies you will be unable to use this Website for shopping purposes, only for browsing and research. Click here for more information on selecting or deselecting 'Cookies'.
If you'd like to opt out of cookies, please go to the Network Advertising Initiative website (opens in a new window - please note that we're not responsible for the content of external websites).
Please check back frequently to see any updates or changes to our privacy policy.
Questions regarding this Policy should be directed as follows:

Customer Services
BP Carpets and Flooring Ltd
82 Brixton Road
Kennington
London
SW9 6BH

Purchase of products
Orders
We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.
Find out more about our Refund policy which is incorporated into these Conditions.
Contract creation and electronic contracting
The technical steps required to create the contract between you and us are as follows:

Non-acceptance of an order may be a result of one of the following:

The contract will be concluded in English.
The details of your specific contract will not be filed by bpcarpets.com. If you do require any information regarding orders you have placed with bpcarpets.com please write to us at the following address:

BP Carpets and Flooring Ltd
82 Brixton Road
Kennington
London
SW9 6BH

Contract cancellation under the Distance Selling Regulations
Please note that you are entitled to cancel your online contract if you so wish provided that you exercise your right and notify us no longer than 7 working days after the day on which you receive the Products. If you wish to exercise your right to cancel this contract after your order has already been despatched, we will refund the original purchase price less the delivery charge, provided that you have notified us in writing no longer than 7 working days after the day on which you receive the Products, and that you have taken reasonable care of the Products and not used them. Please follow the procedure set out in our Returns procedure. Please note that your right to return Products does NOT apply to Products which fall into the following made to order categories (such as carpets and sheet vinyls cut to your size, bespoke runners and rugs etc) unless they are faulty or not as described:

Processing your orders;

You place the order for your products in-store when you pay for them. On our website by pressing the confirm order button at the end of the checkout process. You will be guided through the process of placing an order by a series of simple instructions on the Website.

• We will send to you an order acknowledgement email detailing the products you have ordered. This is not an order confirmation or order acceptance from bpcarpets.com.
• As your product is shipped from our warehouse and warehouses of our partners we will send you a despatch confirmation email.
• Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the Products ordered unless we have notified you that we do not accept your order, or you have cancelled it in accordance with the instructions in Change or cancel an order
• All goods remain the property of BP Carpets and Flooring Ltd until fully paid for.

We reserve the right to not honour your order if:

• The product you ordered being unavailable from stock.
• Our inability to obtain authorisation for your payment.
• The identification of a pricing or product description error.
• You not meeting the eligibility to order criteria set out in the main Terms & Conditions.

Cancellation and Restocking Charge

• Made to measure or personalised goods (e.g. Carpets, bespoke runners etc) cannot be cancelled, returned or refunded once goods have been cut to your size...even if this has not been dispatched.
• Unsealed floor care products such as Lacquers, Oils, tapes, Sprays, Glue etc can be returned with a 40% restocking charge plus delivery.

Gift Vouchers

• Gift vouchers may not be exchanged for cash.
• If the goods purchased online total less than the value of the gift voucher, any balance will be left as a credit for you with bpcarpets.com, and will be redeemed against subsequent orders.
• Gift vouchers may not be used to discharge indebtedness on any account issued by BP Carpets, nor may they be used for the purchase either directly or indirectly of BP Carpets and Flooring gift vouchers.
• When redeeming gift vouchers online or over the telephone for products available via bpcarpets.com, you will be required to give the serial number of the voucher.
• If the security code has already been used when shopping online, the voucher will be void. If your gift vouchers become accidentally damaged, please contact Customer Services.
• If you have to return goods you have purchased online using gift voucher/s, then in most instances we will credit your online shopping account against further purchases. You may also return goods to any BP Carpets and Flooring shop. This does not affect your statutory rights.

Please see our Refund policy for further details.
 

Description of products
Each Product purchased is sold subject to its Product Description which sets out additional Specific Conditions related to that Product including, without limitation, terms and conditions concerning estimated delivery dates and times, warranties, after-sales service and guarantees.
We will take all reasonable care to ensure that all details, descriptions and prices of Products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information including Product Descriptions appearing on this Website at a particular time may not always reflect the position exactly at the moment you place an order. We cannot confirm the price of a Product until your order is accepted in accordance with our Order acceptance policy.
 

BP Carpets and Flooring gift vouchers and promotional discounts
BP Carpets and Flooring gift vouchers can be exchanged for goods in all BP Carpets and Flooring shops, and can also be used to purchase goods online bpcarpets.com.

Promotional discounts
Coupons, discounts and promotional discount codes offered by bpcarpets.com are valid only for use as part of a purchase made via bpcarpets.com, unless otherwise stated. Such promotional discounts are not valid for use as part of a purchase in BP Carpets and Flooring shops, or for telephone orders.

Installation Terms & Conditions

All installation estimates and quotations are subject to the following terms and conditions otherwise confirmed in writing by BP Carpets and Flooring Ltd.

1. Where quantities shown in a quotation are estimated from scale of dimensioned drawings, the final quantities are subject to verification by site measurement. Accordingly, all costs prepared from quantities taken from drawings are a guide only and may differ once a site measurement is completed.
2. All carpets, even when cut to room sizes, are heavy and difficult to manoeuvre, especially on premises where the layout and access are restricted. In some premises the carpet may have to be folded to gain access, which may leave slight creases in the pile. We cannot accept responsibility for damage to surface finishes caused by the movement of carpet in restricted spaces although every effort will be made to avoid damage to walls, doors, fixtures and fittings.
3. Work will be programmed during normal working hours, 9am to 5pm, Monday to Friday (excluding Bank and Public holidays).
4. The client or their main contractor must ensure that sub-floors are clean, dry and level (including securing loose floorboards) before the agreed installation dates. No allowance has been made in our quotation for sub-floor repairs, floor cleaning and removal of waste left by other trades. Any delays to the installation schedule that are caused by the site being left unfit or commencement of carpet fitting will result in additional costs.
5. All areas must be clear of other trades and their equipment so fitting work may proceed with continuity.
6. We will require adequate power and lighting on site and the rooms should be a minimum temperature of 17 degrees Celsius, to allow the carpet to acclimatise.
7. Where our staff is required to move furniture, electrical equipment/ appliances and other objects in the area of installation, this is carried out entirely at the risk of the customer. We strongly recommend that the client supervise the movement of all large items and that the client moves fragile or valuable pieces only. BP Carpets and Flooring Ltd and their staff are unable to accept responsibility for damage or breakages caused during the movement of the client’s possessions.
   In the eventuality that any furniture or objects are to be moved by our fitters, a charge of £20 per item will be applied.
8. Whilst every care is taken when installing your flooring it is almost impossible not to leave small marks on painted skirting boards. This can normally be removed with some spirit-based liquids. In some cases when installing stair carpet some chipping of paint work and plaster work can occur due to the vibration caused by the fitter. We would recommend that an allowance is made for your decorator to return to site after the carpet installation to make good any paintwork. Unfortunately, BP Carpets and Flooring Ltd cannot be responsible for any costs incurred. We recommend that 1 – 2 weeks is allowed for newly painted surfaces to cure properly.
9. Occasionally skirting boards can split when fitting carpets into the small gap between the gripper rod and the base of the skirting. This happens as a result of poorly fitted skirting boards and therefore is the responsibility of your contractor to make good. BP Carpets and Flooring Ltd will not be responsible for any costs incurred but will return to site to re-fit carpets if required.
10. The position of services such as water, gas and electricity supplies must be clearly identified for our fitters to avoid accidental damage. Unprotected/loose wiring for alarms, computer systems, telephones, audio and video equipment (to name only, but not limited to, principal types) should be run in trunking under the floor. Wiring and services are often concealed from the carpet fitter and therefore BP Carpets and Flooring Ltd cannot accept responsibility for accidental damage during carpet installation. Where other trades may need to finish work following carpet installation, no allowance has been made to provide plastic protection to the carpet.
11. Please note that an approximate clearance of 20mm is required under doors for most carpet types. BP Carpets and Flooring Ltd staff DO NOT carry out alterations to doors. We can however recommend a third party contractor for door alteration services. 
12. All seam directions, seam positions and pile lay are to be left to BP Carpets and Flooring Ltd.’s discretion and unless questioned in writing before estimating and cutting, will be deemed acceptable with no exceptions.
13. All quotations are firm for 30 days unless otherwise stated.
14. A cancellation charge may be made where a scheduled installation date is cancelled at less than 3 working days’ notice.
15. All orders are accepted upon receipt of a deposit of 100% of the product cost with the balance of the labour due at least 24 hours prior to installation date. Deposits via credit/debit cards, cheque or bank transfer will be processed with your order.
16. Value Added Tax: VAT will be charged at the rate applicable on the date of supply.
17. At the event of a postponement at the customer’s request the customer may be liable to pay the company for the cost of storage between the due date of despatch and the date on which the despatch is finally made.
18. Colour matching and fastness to light: It should be noted that sample material may not be from the same batch as the installation carpet and therefore an exact colour match cannot be guaranteed. It must be understood that no dye has permanent light fastness. A roll sample can
    be obtained if required.
19. Pile reversal is a permanent, unpredictable, localised change in the direction of the pile lean, which alters the pattern of light, reflected creating a random “light and shade” effect. Pile reversal is not necessarily associated with foot traffic and has been known to occur in unused carpet. It is a localised change in appearance, which does not affect resistance to abrasive wear *Pile reversal is not attributable to a manufacturing fault and can be associated with local conditions where the carpet is installed. It is a random effect unlike “tracking” which is a shading effect caused by normal wear patterns. Pile Reversal may occur in most textiles with a pile. BP Carpets and Flooring Ltd cannot be held responsible for this, as it is not regarded as a manufacturing fault.
20. Woven loop pile: It may be possible to pull or snag loops in a woven construction. No responsibility can be accepted for this.
21. Special treatments: We cannot accept responsibility for complaints arising from treatments applied to our carpets by a third party after installation.
22. Cleaning: Professional cleaning is recommended. Special care should be taken when cleaning 100% linen and natural carpet as these are not suitable for wet cleaning.
23. Disputes: Any disputes shall be subject to English Law.
24. Disclaimer: Any information and technical advice given by the company, whether verbal or written is for guidance only and is submitted in good faith.
25. Placing an order implies acceptance of the Company’s trading terms and conditions.
26. Intec Stain Inhibition Treatment is a treatment normally applied after carpet installation. BP Carpets and Flooring Ltd use a product which assists with the removal of common domestic household stains however this does not guarantee that all stains will be successfully removed. Please ensure a professional carpet cleaner is used and advise them of the treatment application. The rubbing of stains will result in distorted pile.

Additional Charges
Parking & Congestion | Unforseen Works
Where our fitting or installation service is required, you agree to arrange adequate parking for our work van(s) and unless otherwise agreed, cover all parking charges including congestion charge where it applies. Please note that due to the excess weight of floor coverings it may be impossible to carry out works safely if parking isn't available near to the site. You agree that under such circumstances we will not be liable for any costs or damages you may incur resulting from our inability to work. Unforseen works will incur additional charges. Where there insufficient clearance at doorways for your fitted flooring, we can recommend a third party to trim affected doors. Please note that this service is outside our contractual agreement and you accept that we hold no liability towards that particular service. Where not specifically quoted for, rubbish/furniture removal will incur additional charges. 

Late payment fees

Overdue payment interest at 8% of the invoice total plus BOEBR.

General
Intellectual property and right to use
You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.
You acknowledge and agree that the material and content contained within the Website is made available for your personal non-commercial use only and that you may (if necessary to make a Purchase) download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the Website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
 

Compliance with laws
The Website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through the Website.
 

Limitation of liability
While we will use reasonable endeavours to verify the accuracy of any information we place on the Website, we make no warranties, whether express or implied in relation to its accuracy. The Website is provided on an "as is” and "as available" basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the Website, or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.
We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.
To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights.
We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for:

suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions.
Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.
 

Severance
If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the Conditions and shall not affect the validity and enforceability of any of the remaining provisions of the Conditions.
 

Waiver
No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.
 

Survival
Each provision of the Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.
 

Entire agreement
These Conditions govern our relationship with you. Any changes to these Conditions must be in writing and signed by both parties. In this way, we can avoid any problems surrounding what BP Carpets and Flooring and you are expected to do. You confirm that, in agreeing to accept the Conditions, you have not relied on any representation save insofar as the same has expressly been made a term of these Conditions and you agree that you shall have no remedy in respect of any representation. Your Statutory Rights are not affected by these terms and conditions. Nothing in this Clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the Conditions.
 

Law
The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.
 

Contact
For any queries regarding our service, please contact us via email, phone or post via this link.
Our company details are:
BP Carpets and Flooring Ltd
82 Brixton Road
Kennington
London
SW9 6BH
Registered in England. Company registration number: 8574612
VAT no: GB169609957